Terms of Service
These Terms govern use of the OverShoulder desktop app and Central Platform service. By creating an account or using the service, you agree to them.
1. The service
OverShoulder provides AI-assisted conversation, screen guidance, and related features. The service is in beta and may change, be unavailable, or contain errors. AI-generated content can be inaccurate and is not professional, medical, legal, financial, or other expert advice. You are responsible for reviewing it before acting on it.
2. Accounts and trial credits
You must provide accurate account information, keep credentials confidential, and be legally eligible to use the service. New eligible accounts may receive 300 trial credits once. Trial and complimentary promotional credits have no cash value and are non-refundable.
3. Central Platform and AI providers
When you use Central Platform mode, your prompt, supplied context, system instructions, and any screen or reference image may transit OverShoulder Central to the AI provider you select. Central does not retain the raw inputs or raw generated response or image after the request. Providers process requests under their own policies, and you are responsible for choosing what to submit.
4. Screen sharing and acceptable use
Screen sharing is enabled only by your action. Do not share passwords, payment data, API keys, confidential information, health information, or content you are not authorized to disclose. You must not use the service unlawfully, circumvent credit or security controls, interfere with the service, or use automated means to consume it excessively.
5. Payments, cancellations, and refunds
If paid plans or credit top-ups are offered, they are processed by Lemon Squeezy. Prices, taxes, and plan terms presented at checkout apply to that purchase. You may cancel a subscription through the available billing controls; cancellation takes effect at the end of the current billing period unless otherwise stated at checkout.
Subscription payments and credit top-up purchases are eligible for a refund if requested within 7 days of payment. For a top-up, only the amount corresponding to purchased credits that remain unused is refundable; the amount corresponding to credits already used and non-recoverable processing costs may be deducted where permitted by law. Requests must be sent to support@overshoulder.ai. Nothing in these Terms limits rights that cannot be waived under applicable law.
6. Ownership and liability
You retain rights in your input to the extent you have them and grant OverShoulder the limited right to process it solely to provide the service. The service is provided "as is" and "as available" to the maximum extent permitted by law. To that extent, OverShoulder is not liable for indirect, incidental, special, consequential, or punitive damages, or for third-party provider outages, errors, or handling practices.
7. Changes and contact
We may update these Terms as the service changes. Material changes will be communicated through the app, email, or this page. Questions can be sent to support@overshoulder.ai.